Privacy Policy

We collect personal information when you make an enquiry, submit a booking form, communicate with our team, or use our website. The information we collect includes:

• Full name and date of birth — required for permit applications and insurance records
• Passport number, nationality, and expiry date — required by Nepal's trekking permit authorities
• Email address and phone number — used for booking confirmations, itinerary updates, and emergency contact
• Postal and home address — required for formal invoicing and correspondence
• Dietary requirements and medical disclosures — used solely to prepare safe, appropriate trip support
• Payment reference information — processed through approved third-party payment providers
• Emergency contact details — held on file and shared with guides in the event of a field emergency

We only collect information that is genuinely necessary to operate your trek safely and professionally. You will never be asked to provide sensitive data that is not directly relevant to your trip.

Your information is used exclusively for the following purposes:

• Confirming and managing your trek or tour booking
• Processing permit applications with Nepal's relevant trekking authorities
• Coordinating accommodation, transport, and guide assignments
• Communicating pre-departure information, packing lists, and briefing schedules
• Issuing formal invoices and processing payments
• Supporting emergency communication and evacuation procedures if required
• Improving our internal systems and guest preparation materials based on feedback

We do not use your personal information for unsolicited marketing without your explicit consent. If you have booked with us, we may occasionally send you relevant trip-related communications. You may opt out of any marketing emails at any time by contacting us directly.

Evertrek Nepal takes reasonable technical and organisational measures to protect the personal information we hold. Access to guest data is restricted to team members who require it to operate your trip. We do not retain credit card details or payment credentials on our internal systems — all payments are processed through secure third-party providers.

Personal data is stored on password-protected systems. Physical documents containing personal information are kept in controlled storage and are not accessible to unauthorised personnel. Despite these measures, no data transmission over the internet is completely secure. We encourage guests to take care when sharing sensitive information electronically.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With Nepal's trekking permit authorities (e.g. TIMS, ACAP, national park offices) where legally required
• With accommodation providers, transport operators, and guides involved in your trip delivery
• With emergency services or medical personnel in the event of a safety incident
• With payment processors to facilitate secure transactions
• Where we are legally required to do so by Nepali law or valid government request

All third-party partners who receive your information are expected to handle it in accordance with applicable privacy standards. We do not transfer your data to entities outside Nepal except where strictly necessary for trip operations (e.g. international payment processing).

Our website uses cookies — small text files stored in your browser — to improve your browsing experience and understand how visitors use our site. Cookies help us remember your preferences and analyse site traffic through tools such as Google Analytics.

Analytics data is anonymised and aggregated. It includes information such as pages visited, time on site, device type, and general geographic location. This data is used solely to improve our website and is never linked to your personal booking information.

You can disable cookies through your browser settings at any time. Disabling cookies will not prevent you from using our website or making a booking, though some features may not function as intended.

Our website may contain links to external websites — including partner organisations, payment platforms, and travel resources. Evertrek Nepal is not responsible for the privacy practices or content of any external site. We recommend reviewing the privacy policy of any third-party website you visit via a link from our pages.

We retain personal information for as long as it is necessary to fulfil the purposes described in this policy, or as required by Nepali law. Booking records and permit-related documents are typically retained for a minimum of five years for compliance and accounting purposes. After this period, personal data is securely deleted or anonymised.

You may request the deletion of your personal information at any time by contacting us, subject to any legal retention obligations that prevent us from doing so immediately.

You have the right to:

• Access a copy of the personal information we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe your data has been mishandled

To exercise any of these rights, please contact us at info@evertreknepal.com. We will respond to all legitimate requests within 30 days.

Evertrek Nepal reserves the right to update this privacy policy at any time to reflect changes in our operations, legal requirements, or industry best practices. The updated policy will be published on this page with a revised effective date. Continued use of our website or services after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Last updated: May 2026 · Evertrek Nepal Pvt. Ltd. · Madhyapur Thimi Municipality-09, Bhaktapur, Nepal